Ballast.

Support

Ballast is a one-person app. Mail goes to a real person and gets a real answer.

I paid and Pro didn't unlock

Open Ballast, go to the paywall, and tap Restore purchase. That re-checks your Apple Account and is the fix in almost every case, including after reinstalling or moving to a new phone — as long as you use the same Apple Account you bought with.

If it still doesn't unlock, email us. Include the receipt Apple sent you and we'll sort it out. You will not be asked to pay twice.

How do I cancel?

Subscriptions are managed by Apple, not by us: Settings → your name → Subscriptions → Ballast. Cancelling there stops the renewal, and Pro stays on until the period you already paid for runs out.

Lifetime is a single payment. There is nothing to cancel, and nothing renews.

How do I get my data out?

In the app: Settings → Export my data. That produces a JSON file with everything Ballast holds, and you choose where it goes. Nothing is uploaded.

How do I delete my data?

Delete the app. Everything Ballast stores lives on your phone, so that removes all of it — there is no copy on a server, because there is no server. For the purchase record Apple and RevenueCat hold, email us and we'll request its deletion on your behalf.

Does Ballast work without a connection?

Yes. Everything except buying or restoring Pro works with no signal at all, including the whole urge flow.

If you need more than an app

Ballast is a self-tracking tool, not treatment. It does not diagnose anything and it is not a substitute for professional care. If this is affecting your work, your relationships or your safety, talking to someone qualified is worth far more than a streak counter. Find a helpline in your country.